What do I do if I'm having trouble downloading a system update?
If you get an error message when downloading a system update or if you've been waiting for more than 4 hours and the download has not finished, the download may have stopped because the unit disconnected from Wi-Fi.

Follow these instructions to check your Wi-Fi connection and resume the download if necessary.

Screen: Update failed.

First, swipe to the second page of your child's Home screen, then touch the Parents icon to enter Parent Settings.

Screen: Kidibuzz home

If you have already registered your device, you will be prompted to enter your Parent Settings passcode. Enter your Parent Settings passcode to continue.

Screen: Enter your passcode

To make sure your device is connected to the Internet:

Select "Wi-Fi" from the Parent Settings menu.

Screen: Wifi Setup.

Then tap the gear icongear iconto select advanced Wi-Fi settings.
Screen: Wi-Fi setup

Tap the switch iconSwitch iconOff and then On to refresh the Wi-Fi connection. If you are not connected to any network, select a network and enter the password when prompted.

Press Home when you're done to return to Parent Settings.

Screen: Select Wi-Fi

To resume downloading the system update:

Select "Device Settings" from the Parent Settings menu.

Screen: Select Device Settings from the Parent Settings menu

Then select "System Update".

Screen: Device Settings

The KidiBuzz™ 3 will check if the update is currently downloading.

Screen: System Update

The update will resume the download from where it left off. Wait for the download to finish and check back again later.

TIP: If the battery dies, it will interrupt the download, so make sure your device is connected to a power source.

Screen: Downloading